"As a consumer you must bear in mind that as long as you remain passive, you will be, or continue to be exploited. If you are not satisfied with the condition of the products or the services provided to you, speak to the right people so as to ensure a fair deal. Don't be afraid to complain.
Are you satisfied with the products you bought or the services that were rendered to you? If not what have you done about it?"
Bill of Rights
• Ever had to wait patiently when you didn't have to?
• Ever paid for something that didn't perform as advertised?
• Ever got served by a waiter who thinks she's doing you a favour?
The real question then is; what have you done about it?
Don't go offers an sms mobile phone service designed to provide consumers a platform to express their discontent for inferior service offerings from establishments they visit. This service will empower the end user of a product or service to air their views. The ultimate intention is to then publicise these views periodically on a national/international medium namely the world wide web.
Reports will highlight the big losers based on the number of complaints received for bad services rendered. The impact would have far more good than bad outcomes for all. It will ensure that every service provider or product retailer keeps in check with their goods. This will do wonders for the appalling service levels that are currently experienced in South, Southern Africa and the global village.
