How to register your business on our website to respond to client complaints

A business can subscribe directly on our website, via our subscription link. This will give your business access to information on whom and how many people are unhappy with the service or product that you provide.

For businesses, we have four standard packages that differ in terms of offerings:

Bronze

• This package allows you to access information on how many people are unhappy with your service.
• You constantly receive email notifications of listed complaints about your business services and products.

Silver

• This package allows you to access information on how many people are unhappy with your service.
• You constantly receive email notifications of listed complaints about your business services and products.
• With silver you can make good with your customers, since you have access to primary contact details (where provided) of people who have listed complaints.

Gold

• This package allows you to access information on how many people are unhappy with your service
• You constantly receive email notifications of listed complaints about your business services and products.
• With gold you can make good with your customers, since you have access to contact details (where provided) of people who've complained.
• We verify the accuracy of the information provided by the client and find out from the client on how to sort out the problem at hand.
• The information and/or complaints received bearing your name or your product's name will be analysed by independent consultants and provided to you with proposed suggestions.

Platinum

This is our prestigious plan and affords you more than just information but also partnering with the best in marketing and sales.

• This package allows you to access information on how many people are unhappy with your service.
• You constantly receive email notifications of listed complaints about your business services and products.
• With platinum you can make good with your customers, since you have access to telephone numbers of people who have complained
• We verify the accuracy of the information provided by the client and find out from the client on how to sort out the problem at hand.
• The information and/or complaints received bearing your name or your product's name will be analysed by independent marketing consultants and given to you with proposed suggestions.
• A hyperlink/advert for your company's website or services listed on our website.

SMS INFORMATION/COMPLAINT

Customers who send complaints via their mobile phones will have their numbers stored on our database. By sending an SMS complaint, the customer agrees to our terms and conditions of usage of our services including the use of client information on our database.

Below are some but not all terms and conditions:

• The customer agrees to our terms and conditions of information usage.
• The customer agrees to provide 'Don't go' with their full contact details.
• The customer agrees to conduct himself/herself in a professional manner in handling of his/her complaint/s.
• The customer agrees to providing us accurate and concise information regarding his/her complaint and events surrounding the complaint/s.
• The customer agrees to having his number used for marketing purposes.
• The customer agrees to us verifying all information provided on the complaint and events surrounding it.
• The customer agrees to have his comment and complaint published on any form of media that 'Don't go' deems suitable.
• The customer agrees to have the complaint resolved in an amicable fashion.

Failure to adhere to any of these simple rules of engagement gives right to 'Don't go' to delete or ignore a complaint.

EMAILED INFORMATION

Customers who request information via email will also have their contact information recorded on our database. By logging an enquiry via our website, the customer agrees to our terms and conditions and usage of our services, including the use of client information on our database. Below are some but not limited to, the conditions:

• The customer agrees to our terms and conditions of information usage.
• The customer agrees to provide 'Don't go' their full contact details.
• The customer agrees to conduct himself/herself in a professional manner in handling of his complaint.
• The customer agrees to providing us accurate and concise information regarding his/her complaint and events surrounding his/her complaint.
• The customer agrees to having his/her email address and contact details being used by 'Don't go' for marketing purposes.
• The customer agrees to us verifying all information provided on the complaint and events surrounding it.
• The customer agrees to have his comment and complaint published on any form of media that we deem suitable.
• The customer agrees to have the complaint sorted in an amicable fashion.
• 'Don't go' will not be liable for any legal complications arising from customer complaints.
• 'Don't go' does not in any way represent the complainant nor the service provider in any way whatsoever.

Failure to adhere to these simple rules of engagement gives 'Don't go' the right to delete or ignore a complaint.

REGISTERING A COMPLAINT

Local complaints can be registered via a 34040 sms

EMAIL

The customer can email us additional details of a complaint and events surrounding it.

For us to register the complaint and do a proper follow up, we'd like to have the following information included on the email:

• Name and location of store/product
• Date and time of incident
• Name of attendant serving the complainant
• Complaint and mobile number of the complainant

SMS

The customer can send us an sms detailing his/her complaint. Don't go' will on the strength of the complaint and agreement with service provider contact the complainant to register the full complaint on our website *nb - not all complaints will be listed, 'Don't go' reserves the right to edit and publish information submitted as deemed appropriate.

For us to register the complaint and do a proper follow up, we'd like to have the following information included on sms:

• Name and location of store/product
• Date and time of incident
• Complaint

WEBSITE

The Website is primarily for businesses to register a response to clients and provide an amicable solution to a complaint and view statistics of competitor markets.